Careers

FULL TIME
client services
Do you enjoy customer relationship management and providing excellent customer service? We are looking for a Client Service Specialist to join our team.

Do you enjoy customer relationship management and providing excellent customer service? We are looking for a Client Service Specialist to join our team. The ideal applicant would be interested in joining our successful and fast-paced team by working closely team members and the company’s clients to ensure constant, clear and concise communication; acting as the primary point of contact with the power of offering personalized service to existing, new and potential clients. There will be a large range of duties that carry over, or differ on a daily basis, from clerical tasks, to providing support to and managing of the company’s clients. Must have a passion for people, pay exceptional attention to detail and have a positive persona. Communicate clear and concise with co-workers, clients and contacts as well as assist with sales support, marketing campaigns and initiatives.

 

ROLE & RESPONSIBILITIES:

  • Perform wide a range of duties, from clerical tasks, to the support and management of clients
  • Service the administration and operational demands for company and clients
  • Work closely with clients to ensure satisfaction and constant communication to result in a great client experience; including managing client complaints and inquiries
  • Develop procedures, establish standards and track shipments, also work with logistics and sales
  • Complete all coordinating for the company
  • Scheduling of client meetings, taking meeting minutes, assist with seminars and other events
  • Follow up on prospects, leads and referrals, respond to phone calls and email inquires
  • Document and update of clients records, oversee administrative tasks
  • High level of professionalism, ability to prioritize workloads and meet deadlines
  • Excellent written and verbal communication, possess basic computer skills
  • Apply good judgment in problem solving and prioritizing and carrying out tasks
  • Ability to multitask, facilitate and resolve client service inquires and issues
  • Apply working knowledge of operations/client services processes
  • Provide administrative support and efficient service, able to handle multiple tasks simultaneously
  • Provide administrative support, willing to apply yourself to know the company from the ground up

 

EDUCATION & QUALIFICATIONS:

  • Post-Secondary/Office Administration Diploma
  • 2+ years of office experience, or in similar role
  • Strong customer service, conflict resolution and creative thinking skills
  • Ability to be highly organized and pay great attention to detail while working under pressure
  • Must be able to identify problems and take action immediately
  • Ability to be authoritative, to keep others on task/time and approachable at all times
  • Self motivated, have initiative and strive for excellence
  • Comfortable and confident in written and oral communication
  • Proficient in Microsoft Office
  • Be able to work individually and as a unit
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